My account number is ######. I placed a phone call to your 1 (888) 723-8010 number today to cancel my service. I had to tell the guy, at least 10 to 15 times, that I wanted to cancel my service. I understand that the customer service representative was just doing his job but after a customer tells you that s/he wants to cancel their service, The representative should stop asking or pushing Century Link services after the third time.
I told the rep several times that I had already gone through another company for service & in fact, it was installed today. I'm not going to change my mind after going through the effort to contact another company & signing up for service with them.
And while the customer service rep never raised his voice or became rude, I still feel as if I was being harassed & pressured into keeping Century Link service. I then asked to speak to his manager but he continued to talk over me. I had to hand the phone to my husband because I was so frustrated with the way the rep was ignoring me. My husband told him at least 3 times that we wanted to cancel our service.
I got back on the phone with the rep & he still continued to push Century Link service on me, after being told numerous times that we wanted our service cancelled.
Finally, after 10 or so minutes, he said he would put the cancelation into the Century Link system. He then told me that there would be a $15 cancellation fee - I am not sure why we are being charged to cancel, seeing as how we were no longer under contract with Century Link.
As he was putting the cancellation notice into the Century Link system, the customer service rep, again, continued to pressure me into keeping my service with Century Link.
I am completely frustrated & overwhelmed by the way I feel I was harassed by your representative. No means no.
I feel that charging us the $15 to cancel our service is adding insult to injury and I would not recommend Century Link service to anyone, nor will I ever seek to do business with Century Link again.
Again, my account number is ######. I'm would hope that there is record of my phone call & that you are able to look up the customer service rep who handled my call. It took me 14 minutes to cancel my account.
I have no idea if my email will accomplish anything but it does feel good to complain.





