CenturyLink Has Terrible Customer Service

I don't normally go on the Internet to complain about a customer service experience but the encounter I had today with CenturyLink was such a terrible experience, that I contacted them via twitter. I received a tweet in response from the marketing people & was told to friend & DM them on twitter or email them. I chose to email them & this is what I sent. 

My account number is ######.  I placed a phone call to your 1 (888) 723-8010 number today to cancel my service. I had to tell the guy, at least 10 to 15 times, that I wanted to cancel my service. I understand that the customer service representative was just doing his job but after a customer tells you that s/he wants to cancel their service, The representative should stop asking or pushing  Century Link services after the third time. 

I told the rep several times that I had already gone through another company for service & in fact, it was installed today. I'm not going to change my mind after going through the effort to contact another company & signing up for service with them. 

And while the customer service rep never raised his voice or became rude, I still feel as if I was being harassed & pressured into keeping Century Link service. I then asked to speak to his manager but he continued to talk over me.  I had to hand the phone to my husband because I was so frustrated with the way the rep was ignoring me. My husband told him at least 3 times that we wanted to cancel our service. 

I got back on the phone with the rep & he still continued to push Century Link service on me, after being told numerous times that we wanted our service cancelled. 

Finally, after 10 or so minutes, he said he would put the cancelation into the Century Link system. He then told me that there would be a $15 cancellation fee - I am not sure why we are being charged to cancel, seeing as how we were no longer under contract with Century Link. 

As he was putting the cancellation notice into the Century Link system, the customer service rep, again, continued to pressure me into keeping my service with Century Link. 

I am completely frustrated & overwhelmed by the way I feel I was harassed by your representative. No means no. 

I feel that charging us the $15 to cancel our service is adding insult to injury and I would not recommend Century Link service to anyone, nor will I ever seek to do business with Century Link again. 

Again, my account number is ######. I'm would hope that  there is record of my phone call & that you are able to look up the customer service rep who handled my call. It took me 14 minutes to cancel my account.

I have no idea if my email will accomplish anything but it does feel good to complain.

Pictures From Who's Yer Con 2012

My character from We Be Goblins

I won this in the door prize raffle

Bob Geis, You Too Can Cthulhu

Gloom, Atlas Games

My Savage World character

Savage Worlds set-up

Souls For Smuggler's Shiv #6

We left the druid's grove the next morning and we went back to the Caves of The Mother to finish exploring it.  We found an old temple that had once belonged to Ydersius but it was rededicated several thousand years ago to Zura, an evil goddess of vampirisim and cannibalism.  The cult of Zura was from Azlant and at some point in history, it had been exiled to this island.  

The floor of the temple was covered in 2 inches of water and there was a strange electric hum to the floors.  As we entered the temple, we saw what we thought was the corpse of a baby come shambling towards us.  The baby construct attacked our paladin but we were able to kill it pretty quickly.

There were 3 deep pits in the center of the room, hidden by the water on the floor but we were able to avoid them.  Astrid looked down into one of the pits and saw tentacles undulating about the bottom but she was wise enough not to disturb the creature.  Towards the back of the temple was a cauldron full of foul liquid, 2 pillars shimmering with electricity, 2 more pillars behind that with strange winged creatures standing atop them, 2 glowing sigils on the floor, and the centerpiece to the temple: a giant serpent's skull.  The walls are covered with obscene murals of vampirisim and cannibalism.

Chin was able to walk past the electric pillars without any ill effect but when Astrid got close, a spark of electricity lashed out.  Fortunately, Astrid was not harmed, thanks to the acquisition of her new familiar, Chompy.  Marcus noticed that the pillars looked like they had been drained a bit, so he & the rest of the party ran past the pillars before they could fully charge.

Astrid studied the strange liquid in the cauldron and realized that it was magic and that it could be used for scrying.  She then sees Ieana at a monolith similar to the ones in the temple.  Ieana approaches the pillar and pinches the head of snake, extracting the venom and rubbing it on the stone.  Then she cuts herself and wipes the blood in the same spot.  Finally, she begins to chant in a strange language and she takes a helmet full of seawater and pours it on the stone.  As she invokes the name of Ydersius, 7 bolts of lightning strike the monolith and the sea level drops. 

Ieana walks down a path that had been hidden by the sea and a winged creature drops from the sky to attack her.  Ieana gestures at the creature and instead of ripping her head off, it flies away.  There are 2 huge doors at the end of the path and the vision ends with Ieana entering the real of temple of Ydersius.

Meanwhile, Jerzy was attempting to remove the giant rubies from the serpent skull and Marcus was trying to find a way to remove the temple's power.  As Marcus is talking about destroying the evil temple, a giant tongue whips out of the skull and lashes at Jerzy.  As Jerzy and Marcus are fighting the tongue, a door in the back of the skull opens and begins to suck things into it, like a black hole.  They were able to hack off the tongue and Marcus slams the door to a negative plane shut.  The skull itself was the cause of the cannibalism on the island.

We leave the temple and go to where Astrid saw Ieana invoke the ritual.  As we are walking down the path, the giant winged lizard drops from the sky and begins to attack us.  It grabbed our paladin and flew up about 30 ft. but he was able to escape the creature's grasp and dropped back to land.  Astrid cast enlarge upon Marcus so that he could better fight the giant creature but was killed by the lizard instead.  The rest of us ganged up on the lizard and killed it and we are able to administer a healing potion to bring the cleric back.  Again.

We continued down the path and came upon a deep pool of water that had not receded when the sea level dropped.  There was a tiger shark trapped in the water, so we looked for an area that we could safely cross.  There was a ship wreck that was exposed by the drop in sea level and there was a sea urchin aboard it, shouting at us to scrub the deck.  We had a friendly chat with him but didn't board the ship.  Nerez cast his floating disk spell and we were able to float safely across the water, avoiding the shark.

Mix CD - 2/14/12 (Valentine's Edition)

I made a mix cd for my husband for Valentine's Day.  It was really hard to pick the songs because we don't like the same kind of music and when I make a mix cd I like to pick songs that the recipient hasn't heard before and he's heard most of the stuff that I have.  Hopefully he'll enjoy this one for the sentimentality of it.

1. Lamb - Lusty
2. Parachute - Kiss Me Slowly
3. Queens Of The Stone Age - Make It Wit Chu
4. Type O Negative - Love You To Death
5. Adele - Love Song
6. The Cure - Perfect Girl
7. Sting - Mad About You
8. Death Cab For Cutie - I Will Possess Your Heart
9. Nicki Minaj - Super Bass
10. How To Destroy Angels - Is Your Love Strong Enough?
11. Florence + The Machine - You Got The Love
12.The Police - Hungry For You
13. Kei$ha - Your Love Is My Drug
14. Beck - Think I'm In Love
15. Blue Oyster Cult - Burnin' For You
16. Snow Patrol - Chasing Cars
17. Portishead - Glory Box
18. Avril Lavigne - I Love You
19. Anthrax - Safe Home

Souls For Smuggler's Shiv #5

After talking with Jask (NPC) we found out that our deceased companion, Isharou (NPC), had wanted to come to this island because he had a treasure map.  Apparently he had wanted to get married but his father wouldn't let him because he needed Isharou to work on his fishing boat.  So Isharou set fire to the boat in an attempt to escape his duty and his father died trying to save his boat.  Isharou's father had worked for the Aspus Corporation, so when he died, Isharou had to assume his father's debt.  At some point he acquired the treasure map and after paying his father's debt in full, he set off on his adventure. Sadly, karma caught up with him and he ended up in the cannibals' fire and we have the map, now.

Marcus, our paladin, sensed a great evil radiating from the Pit of the Mother, so he & Astrid convinced Jerzy, Nerez, & Chin to go down into the caverns.  Jerzy didn't want to go down there but when he found out that Isharou's treasure map had been thrown into the pit, he changed his mind.  As we were standing at the edge of the pit, discussing our strategy to lower ourselves into it, we heard a Isharou's voice crying out for help.  We knew that it wasn't him because his smoldering remains were only a few feet from us.

A Tuywera, speaking in Isharou's voice, came creeping out of the shadows and as it entered the sunlight, it disappeared.  Nerez leaned over the edge to get a closer look & the Tuywera used a magic spell to take a hold of his tongue and it attempted to pull him into the pit. Astrid quickly played a countersong, figuring that the Tuywera was using some sort of sonic based attack and she was able to counter it's spell, saving Nerez from having his tongue ripped out.  At this point, we decided to throw debris down into the tunnel and light it on fire because we wanted to see if we could find another way into the pit, instead of lowering ourselves 30 ft.  Unfortunately, there were no other entrances into the caves so Astrid cast feather fall on the party and we floated down into the pit.

While we were exploring the caves, we encountered The Mother of the pit, a lacedon, and some of her "children", one of which was Kovac, captain of our ship.  Ieana had left the Captain behind and The Mother had turned him into a festrog.  We were able to defeat The Mother & her children and we found a strange pendant on her body.  It bore the symbol of Ydersius, the deity known as the "eater of knowledge" and who had supposedly been decapitated by Saveth, an Azlanti hero.

We decided to explore the remainder of the caves and as we were walking down one of the corridors, 2 lacedons dropped down from the ceiling and grabbed our doomed paladin.  They managed to decapitate him and after we dispatched the foul ghouls, we grabbed the paladin's body and took him to the dryad who inhabited the island.  We had not previously had a chance to visit her because we were unsure if she was friend or foe but we were desperate to aid our companion. 

Fortunately, the druid was friendly to our cause and she was able to resurrect our fallen companion.  However, he did not return in the same body he had previously inhabited, coming back as a younger man with blonde hair (translation: he rolled really well and was brought back as a human male instead of a bear or a halfing, etc.).  The dryad also gave Astrid a seedling and told her to plant it in the North & to care for it.  She said that when the dryad child was born, she would owe Astrid a favor.  Hopefully this is the item that Astrid had been searching for, the one that will help her people defeat Baba Yaga. 

We spent the rest of the night in Isenia's grove and that night there was a terrible & unnatural storm.  There were 7 lightning strikes, all in the same location, and the sea level around the island dropped 20 to 50 feet.